Learner Wellbeing
What the Code covers
The Code sets expectations for learner wellbeing and safety systems, learner voice, safe physical and digital environments and support. Additional requirements apply to international learners, including accurate information, enrolment arrangements, insurance and immigration checks.
How to access support
Your lecturer is your first contact for course learning and day-to-day academic questions. We have a dedicated team to support academic progress and pastoral needs, local wellbeing, health and safety, administration and IT matters. Our team can help with settling into study and life in New Zealand. Ask any of our team to help you reach the right person. Ask about culturally responsive support, disability-related access needs, involving whānau, or a referral to a
suitable external service. We will discuss options and any information sharing
with you, subject to legal and immediate safety obligations.
Learner voice and improvement
Learners can give feedback through surveys, discussion and complaints. We use that information alongside other evidence to
review our practices.
Public wellbeing documents
Read our learner wellbeing information,
approved wellbeing and safety goals and plans, and published self-review reports using the document links below.
Each document identifies its scope and
review date.