Talk to us early if something is affecting your learning, safety or wellbeing. You can ask for help yourself or bring a whānau member, trusted person or advocate.

Find the right person

Your lecturer is your first contact for course learning and day-to-day academic questions. The Director of Academic Operations supports academic progress and pastoral needs. The Chief Executive Officer (New Zealand) supports local wellbeing, health and safety, administration and IT matters. The International Recruitment and Partnerships Manager can help with settling into study and life in New Zealand. Ask any of these staff to help you reach the right person.

Academic support

Ask about assessment instructions, study planning, learning resources or feedback. If a health issue, disability, language need or other circumstance affects participation, discuss reasonable support and an individual learning plan. Assessment requirements still need to be met.

Wellbeing and practical support

We can discuss concerns about settling in, accommodation, relationships, financial pressure or accessing services, and help identify an appropriate referral. Ask what is available, any cost, and how information will be shared before agreeing to a referral.

Safety and inclusion

Tell a staff member about bullying, harassment, discrimination, unsafe conditions or an online safety concern. We aim to respond respectfully and protect your mana and dignity. You can ask to discuss a concern privately.

Urgent help

Call 111 for immediate danger or a medical emergency. Contact the campus team for non-emergency support. Confirm your current urgent campus contact during orientation and keep those details available.

Be heard

You can provide feedback or make a complaint without first turning it into a formal meeting. We can help you put a formal concern in writing. See complaints and appeals and learner wellbeing and safety.

Email enquiries@laurus.ac.nz or visit Level 1, 171 Hobson Street, Auckland 1010. Our public website is www.laurus.ac.nz. Contact the New Zealand team to arrange a campus visit.